Latest Vacancies
North West Fire Control are currently recruiting for:
CONTROL ROOM OPERATORS
FACILITIES MAINTENANCE ENGINNER
North West Fire Control (NWFC) is excited to invite applications for:
Control Room Operator
Make a Real Difference Every Day at North West Fire Control (NWFC)
Are you ready to play an important role in putting our communities first? North West Fire Control invites passionate and dedicated individuals to join us as Control Room Operators.
NWFC expertly handles emergency fire calls for four Fire and Rescue Services in Cumbria, Lancashire, Greater Manchester, and Cheshire. With ten years of service, we are committed to safeguarding lives through exceptional emergency call handling, resource mobilisation, and incident support, guided by our Code of Ethics.
Why Join NWFC?
As a Control Room Operator, you’re not only responding to calls; you’re coordinating life-saving responses, gathering essential information, and supporting firefighting crews and emergency teams. Working in a fast-paced, team-oriented environment, you will mobilise firefighters, communicate critical scene updates, and collaborate with multiple agencies to ensure effective emergency responses.
What We Offer
Your career starts with an intensive 9-week training program led by our experienced trainers, who will support you in mastering the skills required for this essential role. Following training, you’ll join your team under the guidance of a seasoned mentor, gaining practical experience in emergency management, situational awareness and technical systems.
Role Requirements
NWFC operates around the clock, 365 days a year. As a Control Room Operator, you’ll work a rotational shift pattern that includes 12-hour shifts covering days, mids and nights on a 4-on, 4-off schedule.
The Ideal Candidate – Essential Criteria
We are looking for individuals who can keep calm under pressure, make quick, clear decisions, and adapt to changing circumstances. The ideal Control Room Operator will be:
A skilled communicator with excellent listening abilities and a confident, clear phone manner.
Digitally proficient with strong data entry skills and the ability to quickly and accurately navigate keyboard tasks (we will test for speed, accuracy, and spelling). Minimum 30 words per minute typing skills
Team-oriented yet independent, able to collaborate effectively but also make decisions on their own when needed.
Calm and resilient, able to manage high-stress situations and communicate with clarity in emotionally challenging conditions.
Flexible, with a positive attitude and the ability to adapt to a variety of shifts and emergency demands.
Committed to growth, continuously seeking to improve their knowledge and support the development of teammates.
Minimum age requirement of 18 years old, due to shift patterns and nature of work.
Basic Literacy and Numeracy: Essential for logging incident details accurately and communicating clearly.
Are you ready to make a lasting impact on community safety? Apply to become a Control Room Operator with North West Fire Control today and embark on a career where every shift makes a difference.
What We Offer You
Joining NWFC comes with a commitment to your growth and well-being. We provide:
• Career progression opportunities with comprehensive support for your development, including learning programs, coaching, mentoring, and hands-on experience.
• Generous local government pension scheme to support your future.
• 29 days annual leave (pro rata), ensuring work-life balance.
• Voluntary overtime opportunities when additional coverage is required.
• Employee Assistance Programme, accessible 24/7 for guidance and support, along with Mental Health First Aiders, occupational health services, and flu vaccines to support your well-
being.
• Free uniform and onsite parking.
Additional Details
This role requires a Standard Check with the Disclosure and Barring Service.
At North West Fire Control, we are committed to diversity and inclusion and encourage applicants from all backgrounds to apply.
Applications should be submitted by 12 noon on 26th November 2024. For further details, please email: businesssupport@nwfirecontrol.com.
Take the next step towards a rewarding career in public safety—apply today!
Facilities Maintenance Engineer
We have a great opportunity at North West Fire Control for a multi skilled facilities engineer.
North West Fire Control is a regional control room based in Warrington taking emergency 999 fire calls for the region. As a multi skilled facilities engineer you will play a vital role in supporting this functionality.
Would suit an electrician or mechanical engineer.
This is a small team so a can do, get the job done all work together attitude is vital. Understand ensuring the building is viable and the 999-service remains available 24/7 to save lives is the most important factor.
Hours: 42 hours, 0730hrs – 1600hrs. Full Time Post, please note there is an on-call element to the role.
Salary: £40,000 – £42,000 depending on experience.
Please note due to annual leave there may be a delay in responding to applications – we will get back to you asap!
Requirement of the role
1. Mechanical electrical and good all round building knowledge will be required.
2. Carrying out maintenance activities both reactive and remedial as directed by the PPM planner ensuring standards are maintained, maintenance activities, inspections and repairs logged and recorded.
3. Diagnose and repair issues relating to the buildings infrastructure, including lights, doors, furniture, painting and decorating and plumbing.
4. Ensuring that all maintenance and repair work is completed safety and in compliance with relevant legislation and standards.
5. Liaise and co-ordinate with external contractors ensuring relevant risk assessments and method statements are completed and in place.
6. Duties may include (but not limited to) fault finding, minor repairs or installations and maintaining services and equipment within a critical environment.
7. Previous experience in facilities maintenance or related field
8. On Call availability is required for a 24/7 365 days a year building.
9. Computer literate including Microsoft excel and word.
10. Knowledge of safety regulations and best practices in facilities maintenance – preferable.
11. Ability to read and interpret technical manuals, blueprints and schematics
12. IPAF and Plasma are desirable but not essential as training can be provided
13. Experience of Three Phase electrical.
Person Specification
1. Industrial / commercial mechanical / electrical maintenance experience.
2. Ability to professionally manage multiple priorities under tight deadlines.
3. Strong organisational, planning and analytical skills with attention to detail.
4. Ability to diagnose and remedy electrical/ mechanical faults.
5. A knowledge of health and safety, water hygiene (L8 ACOP)
6. Able to work alone as well as part of a team.
7. Able to work at heights and in confined spaces.
8. Self-motivated and able to work using own initiative.
9. Great interpersonal and written communication skills. Able to communicate at all levels within the business.
10. Effective problem-solving skills and the ability to troubleshoot and repair a variety of building systems and equipment – essential.
11. Fire Control Professional attitude putting our communities first
Rewards and Benefits
In addition to the job satisfaction, great pay and feeling of pride at being part of a respected and valued organisation within the local community, there are also other benefits available to employees at NWFC, these include:
• Uniform
• Free parking
• Employee Assistance Programme, available 24/7 365 days, Mental Health First Aiders, Occupational health service and flu vaccines.
• Occupational Health Unit; access to a full range of services
• Generous Local Government Pension Scheme
• Annual Leave entitlement (29 days, rising to 32 days after 5 years service)
• Generous Family Friendly Policies
• Opportunity and access to training & development for all roles
• Annual personal reviews (appraisal)
The role is subject to Standard Check Disclosure and Barring Service.
North West Fire Control values diversity and inclusion and welcomes applications from candidates with diverse backgrounds.
Please email all CVs to businesssupport@nwfirecontrol.com. Closing date 21st January 2025.