Latest Vacancies
North West Fire Control are currently recruiting for:
CONTROL ROOM OPERATORS
Location: North West Fire Control (NWFC)
Salary: Starting at £30,000, rising to £31,250 following successful completion of the first five weeks. There will be further incremental rises up to £37,837 over approximately two years, subject to passing relevant assessments.
Start Date: Applications are accepted throughout the year in readiness for the next recruits course.
Job Type: Full-time, Permanent
Make a Real Difference Every Day
North West Fire Control (NWFC) is looking for dedicated individuals to join our team as Control Room Operators. In this role, you will be at the heart of emergency response—answering fire calls, mobilising resources, and supporting firefighters during critical incidents.
Who We Are
NWFC provides emergency call handling and resource mobilisation for four Fire & Rescue Services: Cumbria, Lancashire, Greater Manchester, and Cheshire. Our team operates with expertise and professionalism, ensuring a swift and coordinated emergency response.
Why Join NWFC?
• Impactful Work – Be part of life-saving operations.
• Team-Oriented Environment – Work in a fast-paced, supportive setting.
• Comprehensive Training – Intensive 9-week programme plus ongoing mentorship.
• Career Development – Clear progression path with opportunities for growth.
Role Requirements
• Shift Pattern – 4 days on, 4 days off, including 12-hour day, mid, and night shifts (365 days a year).
• Standard DBS Check Required – Ensuring trust and security in our operations.
Ideal Candidate – Essential Criteria,
What We Expected From You.
We are looking for individuals who can keep calm under pressure, make quick, clear decisions, and adapt to changing circumstances. The ideal Control Room Operator will be:
1. A skilled communicator with excellent listening abilities and a confident, clear phone manner.
2. Digitally proficient with strong data entry skills and the ability to quickly and accurately navigate keyboard tasks (we will test for speed, accuracy, and spelling).
Required – Minimum 30 words per minute typing skills
3. Team-oriented yet independent, able to collaborate effectively but also make decisions on their own when needed.
4. Calm and resilient, able to manage high-stress situations and communicate with clarity in emotionally challenging conditions.
5. Flexible, with a positive attitude and the ability to adapt to a variety of shifts and emergency demands.
6. Committed to growth, continuously seeking to improve their knowledge and support the development of teammates.
7. Minimum age requirement of 18 years old, due to shift patterns and nature of work.
8. Basic Literacy and Numeracy: Essential for logging incident details accurately and communicating clearly.
What We Offer
• Career Progression – Structured development programmes.
• Pension Scheme – Generous Local Government Pension.
• Work-Life Balance – 29 days annual leave (pro rata, including Bank Holidays).
• Employee Wellbeing – 24/7 Employee Assistance Programme, Mental Health First Aiders, Occupational Health Services.
• Additional Perks – Voluntary overtime, free uniform, onsite parking.
Additional Details
This role requires a Standard Check with the Disclosure and Barring Service.
At North West Fire Control, we are committed to diversity and inclusion and encourage applicants from all backgrounds to apply.
Applications should be submitted by 12 noon on 19th March 2025. For further details, please email: businesssupport@nwfirecontrol.com.
Take the next step towards a rewarding career in public safety—apply today!
